BDR: Top Gun Technician Excellence – Beyond Diagnostics
November 12 - November 13
Duration: 8:00 AM to 5:00 PM
Top Gun Technician Excellence – Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.
Technicians will learn to:
Appreciate the impact of their role to the company health.
Identify Steps to create long term-clients.
Identify effective methods for reducing callbacks.
Apply steps to maintain a positive client service attitude.
Communicate options with clients in “homeowner” speak.
Guide clients into making a decision.
Build Professional image in the eyes of their clients.
This BDR course includes 10 downloadable tools, templates and spreadsheets available to all students post class. Enroll your technicians in this high impact course today!
This course is eligible for 16 NATE Hours. NATE credit received through this course is associated with the following specialties:Air Conditioning Installation, Air Conditioning Service, Air Distribution Installation, Air Distribution Service, Heat Pump Installation ,Heat Pump Service, Efficiency Analyst Senior, Gas Heating (Air) Installation, Gas Heating (Air) Service, HVAC Performance Verifier.
The following applicable discounts are calculated after intitial registration.
Class: $0.00 Off
Early Bird: $0.00 Off
Multiple Student: $0.00 Off