Service Manager's University

Tuesday, January 21, 2020

Melrose Park - North Room (Harry Alter)
2055 N. Ruby St.
Melrose Park, IL 60160

Duration: 8:00 AM to 4:30 PM

Service should be the most profitable department within your company, but it usually isn't. Use this course to look beyond improper labor pricing and zero in on the management side of service. Set specific goals with the 3 key business enterprises within your service department: Demand Service, Maintenance and Profit Smart Activities (the creation of qualified sales leads and the sale of maintenance agreements). You will leave the workshop knowing what to track and how to track it. Better yet, you will have calculated the goals you need for each of your techs. Learn to: Use Management tools to measure progress against goals. Review the 24 Key Performance Indicators and what they mean. Conduct productive and profitable weekly service meetings. Determine the correct labor rate and how to properly quote it. Motivate technicians through goal setting and incentives. If your service department could use a profit overhaul you need to attend this course. Enroll today! 8 hours of NATE credit received through this course is associated with the following specialties: Air Conditioning Installation, Air Conditioning Service, Air Distribution Installation, Air Distribution Service, Air to Air Heat Pump Installation, Air to Air Heat Pump Service, Efficiency Analyst Senior, Gas Heating (Air) Installation, Gas Heating (Air) Service, Ground Source Heat Pump Installation, HVAC Performance Verifier, Hydronics Gas Installation, Hydronics Gas Service, Hydronics Oil Installation, Hydronics Oil Service, Oil Heating (Air) Installation, Oil Heating (Air) Service

Remaining Seats: 4

Price: $575.00


The following applicable discounts are calculated after intitial registration.

Class: $0.00 Off

Early Bird: $0.00 Off

Multiple Student: $0.00 Off

CEU Hours
Image (FAD: Bryant/Factory) 8.00
Image (FAD: Carrier/Factory) 8.00
Image (ICP Elite Factory) 8.00
Image (NATE) 8.00
Bill Kinnard

Login Needed to Sign Up for Classes!

Click Here to Log In

New User? Create a Login AND Student Profile

TEC Training Questions? (708) 418-7799