NEW TIMES: This will be an 8 hour class spread between two days. Tuesday June 2 will be 12:00pm to 4:00pm CDT Wednesday June 3 will be 9:00am to 1:00pm CDT IMPORTANT CHANGE: Due to the policy set forth by Illinois as related to schools, we have converted some of our in-person classes to online classes. We have also reduced the fees by $100 because the trainer no longer has travel costs and we are no longer providing lunch. A link and instructions to attend the online class will be emailed to you a couple days prior. PLEASE READ ABOVE ------------------------------------------------------ ------------------------------------------------------ ------------------------------------------------------ ------------------------------------------------------ Your customers are the lifeblood of your company. It is imperative that you make them feel like they are your most important customer – because to them, they are. Customer Driven Choices was created to help your employees truly understand this important reality and learn how very small changes can have an enormous and profitable impact on your company. The agenda for the course includes the following topics: * Customers are your most valuable resource, calculate the recruitment cost * Explore the five buying principles of your customers * Best, Better, Good and creating a win-win situation * Recommend the best – don’t your customers deserve it * 10 Things never to say to a customer Caution: The concepts explored in this class may result in increased sales, improved mix, leaps in net profit margins, and happy, loyal customers. Why would you miss it? Grandy & Associates is responsible for the administration of NATE CREDITS associated with this course. NATE credit received through this course is associated with the following specialties: Air Conditioning Installation, Air Conditioning Service, Air Distribution Installation, Air Distribution Service, Air to Air Heat Pump Installation, Air to Air Heat Pump Service, Commercial, Refrigeration Installation, Commercial Refrigeration Service, Efficiency Analyst Senior, Gas Heating (Air) Installation, Gas Heating (Air) Service, Ground Source Heat Pump Installation, HVAC Performance Verifier, Hydronics Gas Installation, Hydronics Gas Service, Hydronics Oil Installation, Hydronics Oil Service, Light Commercial Refrigeration Installation, Light Commercial Refrigeration Service, Oil Heating (Air) Installation, Oil Heating (Air) Service