Customer Driven Choices: Giving Customers What They Want

Tuesday, April 28, 2020

Melrose Park - North Room (Harry Alter)
2055 N. Ruby St.
Melrose Park, IL 60160

Duration: 8:00 AM to 4:00 PM

Your customers are the lifeblood of your company. It is imperative that you make them feel like they are your most important customer – because to them, they are. Customer Driven Choices was created to help your employees truly understand this important reality and learn how very small changes can have an enormous and profitable impact on your company. The agenda for the course includes the following topics: * Customers are your most valuable resource, calculate the recruitment cost * Explore the five buying principles of your customers * Best, Better, Good and creating a win-win situation * Recommend the best – don’t your customers deserve it * 10 Things never to say to a customer Caution: The concepts explored in this class may result in increased sales, improved mix, leaps in net profit margins, and happy, loyal customers. Why would you miss it? Grandy & Associates is responsible for the administration of NATE CREDITS associated with this course. NATE credit received through this course is associated with the following specialties: Air Conditioning Installation, Air Conditioning Service, Air Distribution Installation, Air Distribution Service, Air to Air Heat Pump Installation, Air to Air Heat Pump Service, Commercial, Refrigeration Installation, Commercial Refrigeration Service, Efficiency Analyst Senior, Gas Heating (Air) Installation, Gas Heating (Air) Service, Ground Source Heat Pump Installation, HVAC Performance Verifier, Hydronics Gas Installation, Hydronics Gas Service, Hydronics Oil Installation, Hydronics Oil Service, Light Commercial Refrigeration Installation, Light Commercial Refrigeration Service, Oil Heating (Air) Installation, Oil Heating (Air) Service

Remaining Seats: 17

Price: $575.00


The following applicable discounts are calculated after intitial registration.

Class: $0.00 Off

Early Bird: $100.00 Off

Multiple Student: $0.00 Off

CEU Hours
Image (FAD: Bryant/Factory) 8.00
Image (FAD: Carrier/Factory) 8.00
Image (NATE) 8.00
Bill Kinnard

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